Shipping And Returns
We strive to ship orders the same day they are received. Holiday's and peak shopping times may cause delay's. We understand how important it is to receive your order on time so please choose the appropriate shipping method for your needs.
First class mail generally takes 3-5 business days to arrive.
Priority mail generally takes 2-3 business days to arrive.
Express mail guaranteed in 1-2 business days.
International customers: Please expect up to 28 business days for your order to arrive. Depending on location, tracking may not be available for some orders. Please be aware of possible customs delays and import tax: Orders may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax that you must pay. (Each country's import policies are different, we strongly advise you to look into your countries import laws before ordering from our site)
Returns: accepted for 30 days from the date of delivery. Please inform us within 7 days from delivery if there is an issue so that we can authorize the return. A 20% restocking fee will apply to orders that are returned to us due to insufficient address, where the customer requests a refund for the order. If the customer requests the order be reshipped, additional postage will be required. All returns must include attached tags and or be in original packaging. Beauty products including lotions, soaps, body butter and oils can not be returned.
Charmed Creations LLC
PO Box 1151
Kelso, WA. 98626
Please include a copy of your invoice or order number.
Customer service: 360-430-1370 or by email firstname.lastname@example.org